![]() ![]() Agents can also identify the contacts by their number and access the conversation history on the same thread, enabling customized support for each contact. Benefits of the WhatsApp customer service Platformīy contrast, WhatsApp interactions are fast-paced, allowing inquiries to be resolved sooner. These limitations challenge what every business wants: to provide personalized solutions, reduce resolution time and improve quality assurance. Webchat visitors tend to be anonymous and it can be difficult for businesses to verify their identities.Ĭonversation threads on both channels are also scattered, resulting in no overview of the contact’s conversation history. However, email interactions are slow and people don’t check their inboxes frequently. Traditionally, businesses use emails and webchat for customer service. Why Choose WhatsApp Customer Service Platform Over Traditional Support Channels That’s not all - we’ll also show you some successful examples of how companies around the world are using WhatsApp for customer service. Plus, you’ll learn the basics of WhatsApp API and best practices to deliver customer support via WhatsApp. In this article, we’ll discuss the advantages of conversational support with WhatsApp API over traditional customer service channels. The WhatsApp customer service platform empowers your team to deliver better support. ![]()
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